Terms & Conditions
last updated: January 2026
Introduction
Welcome to The Marketing Manager. These Terms and Conditions ("Terms") govern your use of our website and the marketing services we provide. By engaging our services or using our website, you agree to these Terms.
The Marketing Manager ("we," "us," or "our") provides fractional marketing support, consulting, and related services to Canadian service businesses.
If you have questions about these Terms, please contact us at hello@themarketingmanager.ca.
Services
Service Offerings
We offer various marketing services including but not limited to:
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Marketing Audits
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Strategy Sessions
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Hourly Consulting
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Marketing Plan & Setup
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Ongoing Marketing Support
All services are customized based on client needs and confirmed via email or invoice before work begins.
Service Scope
The specific scope of work, deliverables, timeline, and pricing for each engagement will be outlined in a separate proposal, invoice, or service agreement. Work will only begin once payment has been received and scope has been confirmed in writing.
Scope Changes
If the scope of work needs to change during an engagement, we will communicate the additional costs via email. Work on any scope changes will not begin until:
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Written approval is received via email, OR
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Payment for the additional work has been received
Payment Terms
Payment Requirements
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All services require payment upfront before work begins
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Payment must be received in full before any work commences
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Accepted payment methods will be specified on your invoice
Late or Non-Payment
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If payment is not received, work will not start
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For ongoing monthly services, failure to pay by the agreed-upon date may result in service suspension until payment is received
No Refunds
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All services are non-refundable
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If you choose to cancel a service, you are responsible for paying for work completed up to the cancellation date
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You will receive any deliverables or work completed up to that point
Cancellation Policy
One-Time Services
For one-time services (Marketing Audits, Strategy Sessions, Hourly Consulting, Marketing Plan & Setup):
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No refunds are provided once payment is made and work has begun
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You will receive all work completed up to the cancellation date
Ongoing Services
For ongoing monthly services (Ongoing Marketing Support):
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Services operate on a month-to-month basis with no long-term contracts
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You may cancel at any time by providing reasonable written notice via email
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You must complete and pay for the current billing period already paid for
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No refunds will be provided for partial months
Client Responsibilities
To ensure successful delivery of services, clients are responsible for:
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Providing timely access to necessary information, accounts, and materials
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Responding to questions and requests for feedback within a reasonable timeframe
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Reviewing and approving deliverables in a timely manner
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Implementing recommended strategies and tactics (where applicable)
Delays caused by lack of client responsiveness may result in project timeline extensions.
Intellectual Property
Ownership of Work Product
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All marketing materials, strategies, plans, and deliverables created specifically for you become your property upon full payment
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We retain no ownership rights to custom work created for your business
Portfolio and Marketing Use
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We may showcase work created for you in our portfolio, case studies, or marketing materials only with your explicit written permission
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We will not share confidential business information or proprietary strategies without permission
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You may revoke permission for us to showcase your work at any time by notifying us in writing
Pre-Existing Materials
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We retain all rights to our methodologies, frameworks, templates, and processes used in delivering services
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Any tools, templates, or resources we provide remain our intellectual property but you may use them for your business
Confidentiality
Our Commitment
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We treat all client information as confidential unless it is publicly available
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We will not disclose your business information, strategies, or data to third parties without your consent
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Exception: Information may be used internally for service delivery and with your permission for marketing purposes (case studies, testimonials, portfolio)
Non-Disclosure Agreements (NDAs)
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We are willing to sign mutual Non-Disclosure Agreements upon request
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All NDAs must be reviewed by our legal counsel before signing
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Please allow reasonable time for NDA review
Client Confidentiality
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Clients agree to keep our proprietary methodologies, frameworks, and processes confidential
Limitation of Liability
Scope of Responsibility
The Marketing Manager is responsible only for the work explicitly outlined in your invoice or service agreement. We are not responsible for:
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Marketing results or outcomes (leads, sales, revenue, etc.)
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Changes to third-party platforms (social media, advertising platforms, email providers, etc.)
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Client implementation of recommendations or strategies
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Actions taken by client's team members, contractors, or other service providers
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Technical issues with client's website, hosting, or other systems not under our direct control
Maximum Liability
Our maximum liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question.
No Guarantees
We do not guarantee specific marketing results, rankings, traffic, leads, or sales. Marketing involves testing, optimization, and factors outside our control.
Communication and Support
Response Time
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We aim to respond to all client emails within 24 business hours (Monday-Friday, excluding Canadian holidays)
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Urgent matters will be prioritized when possible
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Response times may vary during periods of high volume or scheduled time off
Primary Contact Method
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All official communications should be sent to: hello@themarketingmanager.ca
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Important requests, approvals, and scope changes must be communicated via email for documentation purposes
Third-Party Services
We may recommend or utilize third-party tools, platforms, or services (such as email marketing software, analytics tools, or advertising platforms) to deliver our services.
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You are responsible for any costs associated with third-party services
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We are not responsible for third-party service performance, availability, or policy changes
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You are responsible for compliance with third-party terms of service
Termination
By Client
You may terminate services at any time by providing written notice. You remain responsible for:
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All work completed up to the termination date
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The current billing period if already paid
By The Marketing Manager
We reserve the right to terminate services if:
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Payment is not received as agreed
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Client repeatedly fails to provide necessary information or cooperation
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Client engages in abusive, threatening, or inappropriate behavior
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We determine we cannot deliver the agreed-upon services effectively
In the event we terminate services, you will receive all completed work up to that point.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.
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Continued use of our services after changes constitutes acceptance of the new Terms
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For active ongoing clients, we will provide notice of material changes via email
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Changes will not affect services already under contract unless mutually agreed
Governing Law
These Terms are governed by the laws of [Your Province], Canada, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall be resolved in the courts of [Your Province], Canada.
General Provisions
Entire Agreement
These Terms, together with any service agreements or invoices, constitute the entire agreement between you and The Marketing Manager.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment
You may not assign or transfer your rights or obligations under these Terms without our written consent.
Contact Information
If you have questions about these Terms and Conditions, please contact us:
The Marketing Manager
Email: hello@themarketingmanager.ca
